0203 912 7949 info@rachelfrost.co.uk

Privacy Policy

RFL Ltd Privacy Policy

Last updated 31st January 2022

This notice describes the privacy policy of RFL Ltd.  In visiting and using www.rachelfrost.co.uk you are accepting and consenting to the practices described in this Privacy Notice.

Any personal information provided to or to be gathered by RFL Ltd is controlled by RFL Ltd, Aissela, 46 High Street, Esher, Surrey, KT10 9QY.  RFL Ltd are registered with the ICO (Information Commissioner’s Office) and have implemented internal controls and procedures designed to ensure compliance with the Data Protection Act of 1998.

Collection and use of personal information about customers

The information we learn from clients helps us to continually improve our service to you.  We use the information to, deliver products and services, handle course bookings, communicate with you about bookings, products and services and update our records.

We only use your personally identifiable information to contact you and respond to your requests to provide you with information about RFL’s services. Additionally, from time to time, we may contact you to in order to provide relevant information and materials about our services and products.  For example, if you send us an email message requesting information about RFL, we will use your email address and other information you supply to respond to your request.

If you do not wish RFL to use your personal information for direct marketing of our goods and services, please notify us by email.

We also automatically collect data about visitors to our website (for example on browsing patterns) by using cookies.

What about ‘cookies’?

Cookies are alphanumeric identifiers that our website transfers to your computer’s hard drive through your Web browser, primarily to help us to improve your online experience when using our website eg to simplify the login process for registered users.

RFL’s website use cookies  but the Help menu on the menu bar of most browsers will tell you how to prevent your browser from accepting new cookies, how to have the browser notify you when you receive a new cookie and how to disable cookies altogether. However, cookies do allow you to take advantage of some of www.rachelfrost.co.uk’s helpful features.
We only use cookies to give us information about the number of visitors to different parts of our website – we do not use them to identify you as an individual, but only to enhance your visit to our site.

Does RFL Ltd share the information they receive?

Information about our customers is an important part of our business and we do not sell it to others. RFL Ltd shares customer information only as described below.

  1. Business transfers: as we continue to develop our business, we might sell or buy other companies, subsidiaries or business units. In such transactions, customer information generally is one of the transferred business assets but remains subject to the promises made in any pre-existing Privacy Notice (unless, of course, the customer consents otherwise). Also, in the unlikely event that RFL Ltd or substantially all of its assets are acquired, customer information will of course be one of the transferred assets.


  1. Protection of RFL Ltd and others: where we believe, that it is necessary to comply with the law, to enforce or apply our Conditions of Use or to protect the rights, property or safety of RFL, our customers or their clients or the public. This includes exchanging information with other companies and organisations for fraud protection and credit risk reduction.
  1. We may use and disclose aggregated and anonymised information for marketing, product development, strategic or research purposes.  In such data, no individual customer will be identifiable.

How secure is information about me?

We maintain physical, electronic and procedural safeguards in connection with the collection, storage and disclosure of customer information. Our personnel who have access to the data have been trained to maintain the confidentiality of such information.

How long is data kept?

The personal information you provide to us will be retained only for as long as necessary to fulfil the purposes for which the information was collected, or as required by law.

Conditions of use, notices and revisions

If you choose to visit www.rachelfrost.co.uk, your visit and any dispute over privacy is subject to this Privacy Notice and our Terms & Conditions, including limitations on damages and application of the laws of England. If you have any concern about privacy at www.rachelfrost.co.uk, please send a thorough description to RFL Ltd, Surrey House, 34 Eden Street, Kingston Upon Thames, Surrey KT1 1ER and we will try to resolve it.

As our business changes, so may our Privacy Notice.  You should check our website frequently to see recent changes. Unless stated otherwise, our current Privacy Policy applies to all information that we have about you and your account.

Information you give us

You provide most of such information when you request further information about our products and services, make a booking or booking enquiry, search, participate in a questionnaire or communicate with our client services department.  As a result of those actions, you might supply us with such information as your name, job title, department, company address, email address and phone number.

Automatic information

Examples of automatic information we collect and analyse include the Internet protocol (IP) address used to connect your computer to the Internet, login, e-mail address, password, computer and connection information such as browser type and version and your operating system and platform.

RFL Ltd, Causeway House, 13 The Causeway, Teddington TW11 OJR.  Telephone 020 3912 7949

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